If you forgot your password:

1. Go to the Forgot Password Page

2. Enter your email address

3. Open the reset link from your email in a browser

4. Enter your new password twice

5. You can now log in with your new password

Note:

• If you no longer have access to your old email, please create a new account with another email address.

• Multiple accounts cannot be created with the same email.

If you are a new customer, you must create an account before placing an order:

1. Visit the Create Account Page

2. Enter your email address and password

3. Log in with your new credentials and start shopping

• To cancel, contact us immediately by email or Messenger and provide your Order Number.

• Once an order has been dispatched, it cannot be canceled and the customer is responsible for it.

• Dhaka Halal Mart may cancel an order due to stock unavailability, price mismatch, or other reasons. In such cases, you will be notified, and your payment will be refunded.

We restock frequently. If your desired item is not available, please send a request via the Query Form and we will try to arrange it.

• Once your order is dispatched, a Tracking URL will be emailed to you.

• Tracking updates usually appear within 2–10 hours.

• You may track directly from the link, or via Japan Post / Sagawa tracking services.

• Sometimes delivery may be delayed due to:

  • Courier partner operations

  • Handling issues

  • Unforeseen circumstances

  Please use your tracking link for the most accurate updates, or contact us / the postal service directly.

• If you miss a delivery, request redelivery via Japan Post Redelivery Form or contact us to reschedule.

• If the product condition worsens during redelivery delays, Dhaka Halal Mart will not be held responsible.

• Check estimated delivery days here: Japan Post | Yu-Pack
• Sender Postal Code: 169-0073

We currently deliver all across Japan 🇯🇵

• Cash on Delivery (COD)

• Credit Card (JCB, MasterCard, American Express, Visa)

• Apple Pay

• Dhaka Halal Mart Points

• Earn 1 Point for every ¥100 spent

• Get 500 Points Bonus on your first purchase 🎁

• 1 Point = ¥1 discount
• Redeem points directly at checkout for instant savings
• Learn more → How to Redeem

• Expired Products → Full refund (provide image showing expiry date, order number, and invoice)

• Damaged, Spilled, or Rotten Products → Full refund (provide images + order details)

• Missing Items → Provide package photo, delivered items, invoice image, and order number. After investigation, we will issue a refund.

• Vegetables & Meat: Must be reported within 2–3 days of delivery

• Other Items: Must be reported within 7 days of delivery

• Credit Card: 5–10 business days (3.6% fee if refund is requested by the customer; no fee if refund is issued by us)

• Points Refund: 1–3 business days, added to your Dhaka Halal Mart account

• JP Post Cash Card: 5–10 business days (requires clear image and card number)

• Browse products, add to cart, proceed to checkout, enter your delivery address and schedule delivery—done!

• 📞 Phone: +81-47-710-7148 

• ☎️ fax: +81-47-401-7083

• 📧 Email: sales@dhakahalalmart.com

You will receive a tracking email with updates.

Send us a request via the Query Form. We may be able to arrange it.

We work with trusted wholesalers, manufacturers, and importers to ensure authentic products.

We offer convenience—order anytime from your phone, get products delivered to your door.